Is it safe to use a credit card?

Yes, all orders are processed through PayPal’s well trusted high-security payment platform.  You can use any VISA or Mastercard credit card or pay through your own paypal account.

Do you have a Privacy Policy?

Yes, we will never share your personal information with anyone. Read our privacy policy.

Will I have to pay sales tax?

We are required by law to collect sales tax if the order is shipped anywhere within Washington state.

What is your cancellation policy?

Orders can be cancelled on the condition that the order has not yet been processed and shipped. Please email us ASAP so that we can void the transaction before it has left our facility. Once the order has shipped, follow the guidelines under the return policy.

What is your return policy?

We want you to be 100% satisfied with your purchase. If for some reason you are not, simply follow the instructions on our online return goods form and return your order within 30 days of receipt. We will refund your money less shipping and handling fees.

When can I expect my order to be shipped?

Most in-stock items will be shipped within 1-3 business days of order receipt.  A confirmation email will be sent out when the order is placed and again when the order is ready to ship.

What should I do if I did not receive an order confirmation?

If you provide a valid email address when you order, you will receive an email confirmation that your order has been received as well as an email confirmation as soon as your order has been shipped. Please make certain that these emails have not been automatically routed to your Junk Mail Folder.  If you still cannot find your confirmation email, email us at support@secretsurprisesack.com so we can help confirm your order.

Do you accept international orders?

At this time we accept orders only within the 50 United States.